Our mission is to provide customers with a quality home service, but in a manner that is responsible and healthy.

 

Quality Service

· Our experience has taught us that certain areas of each home deserve thorough attention at distinct points in time. This is why we developed a rotational cleaning system. The system ensures that all areas are cleaned when and how they are supposed to be. We take into account the frequency of our service visitations, the level of dirt and clutter accumulation, as well as the size and style of each home and family.

 

· We also custom design Home Plans_tm because we know that each family has their own expectations when it comes to home services. Each H.P. contains valuable instructions that all of our associates understand and are ready to implement on every visit.

 

· A key component to a quality service is the equipment and supplies used. We have tried and tested virtually everything and we continue to look for more effective and efficient tools. Today, some of our equipment is custom designed. We also mix our own cleaning liquids because of their effectiveness and also because of the hazardous health concerns associated with commercial cleaning supplies.

 

· Perhaps the most important aspect of a quality service is the people. First and foremost, all of our associates are legally able to work. Each one was interviewed and had to provide at least one professional reference. We look for quick learners who are motivated and take pride in their work. All are required to pass a situational test at the end of their one-week of training. Our hands-on training is conducted by management and other experienced associates. However, as much as we would like to rely on our associates individual character traits and talents, we have also set up a monitoring and rewards systems in order to keep them honest and doing quality work. Our online Customer Satisfaction Forms also gives management insight as to how we are doing. 

 

 

Responsibility & Health

· Our belief is that if we can keep our associates happy, they in turn will make our customers happy. This is part of the reason why we pay competitive wages and provide them with benefits that matter to them. For example, they receive paid vacation, paid personal days,  paid sick days, free english classes, public transportation and daycare discounts, free financial seminars, dollar bonuses and prizes, Associate appreciation day, and even opportunities for promotion. As our company grows, so will the benefits. We hope to soon be able to provide health and dental insurance, as well as retirement plan. We also hope to initiate a college assistance program for our associates' children sometime in the near future.

 

Another reason we make caring of our associates a priority is because we want to help them improve their quality of life. It's part of our culture. We genuinely care for their well-being because we too cleaned homes for many years and we appreciate all that they do. Eglee, a native of Venezuela, cleaned homes when she first arrived in the United States and it enabled her to not only build a business, but to build a life. Our sincere appreciation for each one of our associates is another key reason why they prefer working for us and do such a great job.

 

· Studies by the Environmental Protection Agency have shown that commercial cleaning products are hazardous to our health and to the environment, this is why we only use cleaning supplies that are family and environmentally friendly.

 

· We are insured, which gives everyone peace of mind.

 

· We seek to minimize our CO₂ footprint by implementing our Green Scheduling System^tm . This system not only cuts down on our gasoline usage, but it also creates more income for our associates because they spend more time in homes rather than traveling in the car. 

 

 · We leverage technology in order to reduce paper waste and save time for our customers and ourselves. Our online customer portal enables customers to manage do virtually anything need to do, whether they want to view their service history or re-schedule a service visit, make an payment, or fill out an Customer Satisfaction Form.  And of course, all customers can communicate with management via e-mail.

 

· We never attach customer information to keys and alarms. All customers are identified by an I.D. number that only we recognize. The list of I.D. numbers are never kept in the same place as the keys and alarm instructions.